Light Team Warranty:

• Light Team warrants its products against manufacturing defects, provided that they have been used in accordance with the installation standards of the National Electric Code. The warranty covers repair or replacement only and is exclusive of any associated uninstall or install costs. Light Team does not honor or offer any labor warranty if installation has not been done by Light Team.
• In the event of any defects, Light Team promises to repair or replace the defective products free of charge. Light Team’s liability is expressly limited to the cost of the initial product and any consequential damages are expressly excluded. No labor, shipping, installation, or equipment rental cost will be reimbursed. Product warranty only covers replacement or repair of product with the same or similar model in stock.
• Self-alterations and product modification not done through Light Team nullify the warranty.
• Damages and defects resulting from any of the following are not covered under the Light Team warranty: Physical damages or lenses broken after receipt, product misuse, damage from power surge, lighting, or other natural phenomena, such as storms, floods, heavy rain, etc. Misuse of electrical products can be a fire hazard, cause serious injuries or death. Light Team products must be installed by a certified electrical professional, and in accordance with their written instructions, warning labels, and spec sheets. If flickering, strobing, or a sound is detected from the lighting fixture, the power should be disconnected immediately. Light Team liability is limited to the product only, and does not cover any damages caused to property, human or animal life.
• Products used near water or in humid conditions must have proper marine powder coating. Products rusting or changing fixture color because of misuse are not covered under warranty.
• The customer is solely responsible for verifying that the product meets local code or inspection requirements. Light Team bears no liability for product exchange or labor costs when local codes have not been properly met.
• Warranty Period: Determined by the manufacturer. For any questions or further assistance, feel free to contact us at office@lightteams.com

Returns Policy:

We are committed to ensuring customer satisfaction. If you need to return a product, please review our policy below:

Return Time Frame: Returns will ONLY be accepted within 14 days of the original purchase date and products must be returned in “as new” condition, unused, and in their original packaging. Modified items with changed finishes, factory-installed options such as battery backups and sensors, etc. cannot be returned. The packaging must be undamaged and in its original state. Refunds or partial refunds will not be issued if the product or packaging does not meet these criteria.

Restocking Fees: A 20% restocking fee applies to all non-defective product returns.

Return Shipping: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Additional Information: Refunds for approved returns will be processed within 7–10 business days after the product is received and inspected. Defective or damaged items are handled separately; please contact us immediately if you receive such an item. For any questions, please contact our support team at office@lightteams.com

We appreciate your understanding and cooperation. Thank you for choosing Light Team Suppliers.